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You create a new firewall rule for a service but the service still cannot access the IT-100 SYMPTOM You have created a new firewall service and rule allowing a service access from the Internet to the IT-100. When you attempt to use the service, it is still blocked by the firewall. The firewall is set to Medium Security. CAUSE It is likely
either that the port numbers or
protocols are not correctly configured
on the Advanced Firewall Services
page of CoreVista Web SOLUTION Verify that the port numbers and protocols you are using on the Advanced Firewall Services page are the correct ones for the service you want to allow. On the Advanced Firewall Rule page, the most common settings for opening a port in the To and From fields are World, the Source Services field most likely should be set to All and the Destination Services field should be set to the name of the service you want to have access. The Result field should be set to Accept. You can usually find the port numbers and protocols associated with a service by searching for "Well Known Ports" using a search engine such as Google. Configuring the Advanced Firewall Rule page can be challenging depending on the exact result you are trying to achieve. If after using the above-stated solution, you are still having difficulty, call technical support for further assistance.
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