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You cannot test your connection to the IT-100 with the Ping utility SYMPTOM On a computer
attached to the IT-100 on the
LAN or a computer trying to connect
to the IT-100 over the Internet,
you use the Ping command line utility
to test your network connection with the IT-100. You receive a Request
timed out response when you use Ping, but are able
to connect to the device through other means including FTP,
File Sharing, and using the CoreVista Web CAUSE If you can connect to the IT-100 through FTP, File Sharing and the Web Interface but still cannot Ping, your Basic Firewall is most likely set to Medium Security. By default, the Firewall Rules at this security level are configured to deny the ICMP (Internet Control Message Protocol) echo function which Ping uses to test the connection. The Firewall Rules at this level do allow other connections such as those stated above. SOLUTION You can either set Basic Firewall to Low Security or open Port 7 which is the default port for ICMP echo traffic if you need to regularly use Ping for network connection testing. With the IT-100's Basic Firewall set to Medium Security, you will also not be able to access the IT-100 using remote connection utilities such as Telnet or Putty because those services are also blocked at this security level.
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