General FAQs

Learn more about your IT IN A BOX® from these Questions and Answers.

General Questions

Is there a complete User Manual available?
Can I install software onto the IT-100, like an accounting package or shipping program?
There is a parallel port in the back, is it functional?
How do I find out what the IP Address or the Manager password of the IT-100 if I have forgotten them?
Do you have shell access setup for the IT-100?
How do I set or change the Time/Date on the IT-100?
How many users can the IT-100 support?

Q. Is there a complete User Manual available?

A. You can access the IT-100 User Manual in several different ways. Any where in the CoreVista Web® interface, click the Question Mark in the upper right-hand corner. The manual built into the interface will appear in a separate web browser window or tab depending on which type of browser you are using. When the manual opens, click the desired section in the left-hand sidebar menu to access the information. You can also access web and PDF versions of the manual by contacting the EmergeCore technical support number. Please have the serial number of your IT-100 available as well as your contact information.

Q. Can I install software onto the IT-100, like an accounting package or shipping program?

A. At this time, you can not load anything onto the IT-100 that would run as a program. There is no access to the directories or file structure on the IT-100.

Q. There is a parallel port in the back, is it functional?

A. The parallel port on the back of the IT-100 is not programmed to handle printing. It is recommended to use IP printing on the Local Area Network.

Q. How do I find out what the IP Address or the Manager password of the IT-100 if I have forgotten them?

A. You will need to contact Technical Support with your contact information and the serial number of the IT-100.

Q. Do you have shell access setup for the IT-100?

A. We do not offer shell access to the IT-100.

Q. How do I set or change the Time/Date on the IT-100?

A. The Time/Date can be changed by clicking on the Time/Date displayed in the left side bar menu.

Q. How many users can the IT-100 support?

A. The practical limit is about 20 to 25 users. There are limitations depending on memory use and the amount of activity occurring on the device. The more users accessing the device at one time and the number of features and services that are operating all consume available memory. If you had more users who accessed the device infrequently, you might be able to support more than 25. If you have a few users who use the device heavily, you might not be able to support even 20. The figure of 20 to 25 users is based on average network usage in a small business environment.