Learn more about your IT IN A BOX® from these Questions and Answers.

Email Questions

What is Email Forwarding?
What email client programs does the IT-100 support?
Can I use the IT-100 to access my webmail account?
Is there a limit to the size of a user's email account on the IT-100?
When I use AOL, why do all my sent emails bounce?

Q. What is Email Forwarding?

A. Email forwarding can be set up on the IT-100 so that the server can accept email destined for one address and forward it to one or several other email addresses. This is advantageous when a user is out of the office and needs to delegate one or more people to manage their critical email messages.

Q. What email client programs does the IT-100 support?

A. The IT-100 supports all major email protocols including POP and SMTP. Common programs include Microsoft Outlook and Apple's Mac Mail Client Safari. You can also use webmail accounts with the IT-100.

Q. Can I use the IT-100 to access my webmail account?

A. Yes. You can access any webmail account using a Web Browser such as Internet Explorer, Netscape, or Mozilla as long as you have Internet access. In the browser address window, type the URL of the webmail server such as webmail.domainname.com then authenticate with your user name and password.

Q. Is there a limit to the size of a user's email account on the IT-100?

A. The Domain Administrator can set the size of any user's email box in their particular domain on the IT-100. The size is variable from 5 MB to 500 MB but the Administrator can also set the size to be Unlimited if necessary.

Q. When I use AOL, why do all my sent emails bounce?

A. If you are sending to AOL mail servers, it is possible that the AOL (and several other ISPs) thinks you are sending spam. The reason for this has to do with how AOL has set up their mail servers and how DNS name resolution services works. DNS lookups work when a DNS server receives a domain name and resolves it to an IP address. Reverse DNS works when a DNS server receives an IP address and tries to resolve it to a domain name. For this to work, your ISP must have not only DNS records but reverse DNS lookup records. If the ISP DNS servers do not have this information, they will be unable to discover what domain name is associated with your IP address. Spammers sometimes purchase an IP address from an ISP. The spammers do not associate the IP address with a domain name and instead, use the IP address to send spam. Many ISPs including AOL are aware of this and when their mail servers receive an email from an IP address, they automatically send a request to a DNS server and attempt a reverse DNS lookup. If they cannot resolve the IP address to a domain name, they automatically believe any mail coming from that IP address is spam and the mail servers drop the emails. To correct this, contact your ISP and make sure they have reverse DNS lookup information for your IP address. In other words, make sure they know which domain names are associated with the IP address assigned to the WAN port of your IT-100.